Frequently Asked Questions (FAQ)

Last updated: Today

How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods or due to carrier delays.

Where do you ship from?
Some orders are shipped directly from one of our warehouses.
Our warehouses may be located in the United Kingdom, the Netherlands or China, depending on product availability and your delivery location.

We do this to make fulfilment more efficient and avoid unnecessary handling delays.

Do you offer free shipping?
Yes, we offer free shipping across the United Kingdom.

Do you offer returns?
Yes, Lorvelle London offers a 30 day money back guarantee.

Please contact us within 30 days of receiving your order at: info@lorvellelondon.com

How do I start a return?
Email us at: info@lorvellelondon.com
Please include your name, order number, reason for return and photos if the item is damaged, faulty or incorrect.

Who pays for return shipping?
For change of mind returns, size changes or unwanted items, the customer is responsible for the return shipping costs.

If the approved return address is one of our warehouses in China or the Netherlands, the customer is responsible for arranging and paying for the return shipping to that address.

Nothing in this policy limits your rights under UK Consumer Law.

When will I receive my refund?
Once your return has been received and approved, we will process your refund to the original payment method.

Your bank or payment provider may need additional time to complete the refund.

What if my item is faulty or incorrect?
Please contact us as soon as possible at: info@lorvellelondon.com

Include your order number, a description of the issue and clear photos.

We will review the issue and help you with the next steps.